Privacy Policy

1. Introduction

Welcome to StreamBubble ("StreamBubble", "we", "our", or "us").

StreamBubble is an AI-powered customer engagement and automation platform that enables businesses to communicate with customers, automate customer support, manage conversations, and perform business operations through multiple digital channels.

Our platform supports website chat widgets, WhatsApp, Facebook Messenger, Instagram, email, Shopify integrations, AI-powered assistants, FAQs, and automated workflows.

We respect your privacy and are committed to protecting personal information processed through our platform.

This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, use our services, or communicate with businesses using StreamBubble.

2. Our Role in Data Processing

StreamBubble operates as a software-as-a-service (SaaS) provider.

Depending on how our platform is used, we may act in different capacities:

• Business Customers: Businesses using StreamBubble are generally responsible for determining what personal information they collect from their customers and how they use it.
• Platform Provider: StreamBubble processes information on behalf of business customers to provide AI conversations, automation, integrations, and related services.
• Website Visitors: When you visit our website or interact directly with StreamBubble, we may independently collect and process information for our own business purposes.

Businesses using StreamBubble are responsible for ensuring that they have appropriate legal grounds, permissions, and notices for collecting and processing their customers' information.

3. Information We Collect

Depending on how you interact with StreamBubble, we may collect the following categories of information.

3.1 Account Information

When businesses register for StreamBubble, we may collect:

• Name
• Business name
• Email address
• Phone number
• Login credentials
• Account preferences
• Subscription and billing information

3.2 Customer Conversation Data

When customers communicate with businesses through StreamBubble, the platform may process:

• Text messages and conversation history
• Customer names and contact details
• Questions and support requests
• Uploaded files, images, and attachments
• Communication timestamps
• Channel and conversation identifiers
• Customer-provided information

3.3 Integration Information

When businesses connect third-party platforms, we may process information required to provide the requested integration.

Supported integrations may include:

• WhatsApp
• Facebook Messenger
• Instagram
• Email services
• Shopify
• Other supported business applications

Depending on the integration, this may include account identifiers, access tokens, customer messages, product information, order details, and related operational data.

3.4 Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Log data
• Session information
• Error and diagnostic information

3.5 Payment Information

Payments and subscriptions may be processed through third-party payment providers.

We may receive transaction references, payment status, subscription details, and limited billing information.

We do not intend to store complete payment card details on StreamBubble's servers.

4. How We Use Information

We use collected information for purposes including:

• Creating and managing user accounts.
• Providing AI-powered customer support.
• Processing and responding to customer conversations.
• Enabling communication across supported messaging channels.
• Automating business workflows and actions.
• Providing product recommendations and commerce functionality.
• Retrieving relevant information from connected business systems.
• Managing FAQs and knowledge bases.
• Improving platform performance and reliability.
• Monitoring security and preventing abuse.
• Processing subscriptions and payments.
• Providing technical support.
• Communicating service updates and important notices.
• Meeting applicable legal obligations.

5. Artificial Intelligence and Automated Processing

StreamBubble uses artificial intelligence technologies to help businesses automate customer interactions and improve customer engagement.

AI-powered features may:

• Understand and respond to customer questions.
• Generate responses using business-provided information.
• Retrieve information from connected systems.
• Assist with product and service recommendations.
• Perform authorized business actions.
• Categorize and summarize conversations.
• Support multilingual communication.

To provide these services, relevant conversation content and business information may be processed by third-party AI service providers.

AI-generated responses may not always be accurate or complete. Businesses should configure their AI assistants appropriately and provide human support when necessary.

StreamBubble does not guarantee that AI-generated information is error-free.

AI processing and any use of customer data for model training will be governed by the applicable service-provider arrangements and customer settings. StreamBubble does not claim that customer conversation data is never used for model training unless this has been verified and contractually established.

6. Third-Party Services and Integrations

StreamBubble integrates with third-party platforms to provide its services.

These may include:

• AI and language model providers.
• WhatsApp and Meta services.
• Shopify.
• Email delivery providers.
• Cloud hosting and infrastructure providers.
• Payment processing providers.
• Analytics and monitoring services.

When a business connects an external service, information may be exchanged between StreamBubble and that service as necessary to provide the requested functionality.

Third-party services operate under their own privacy policies and terms.

We encourage users to review the privacy policies of connected services.

7. WhatsApp, Messenger and Instagram

When businesses connect messaging platforms to StreamBubble, messages and related information may be processed to provide centralized customer communication.

This may include:

• Incoming and outgoing messages.
• Sender and recipient identifiers.
• Message delivery information.
• Attachments and media.
• Conversation history.
• Customer interaction details.

The availability and processing of information depend on the permissions, APIs, and policies of the respective platforms.

StreamBubble is not responsible for independent data processing conducted by Meta or other messaging platform providers.

8. Shopify and E-commerce Information

Businesses connecting Shopify may authorize StreamBubble to access information needed for customer support and commerce-related automation.

Depending on permissions granted, this may include:

• Product information.
• Product availability.
• Order information.
• Order status.
• Customer details.
• Other authorized store information.

This information is used to provide the features requested by the connected business.

StreamBubble does not independently own the customer or store data accessed through Shopify integrations.

9. Cookies and Similar Technologies

Our website and platform may use cookies and similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Improve website functionality.
• Analyze website performance.
• Enhance security.

Users can manage cookies through their browser settings. Disabling certain cookies may affect platform functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

10. Data Sharing and Disclosure

We do not sell personal information to third parties.

We may share or disclose information in the following circumstances:

• With service providers necessary to operate StreamBubble.
• With third-party platforms explicitly connected by business customers.
• With AI providers to deliver AI functionality.
• With payment providers to process transactions.
• When required by applicable law or a lawful government request.
• To protect our rights, users, platform, and security.
• In connection with a merger, acquisition, restructuring, or transfer of business assets.

Service providers are expected to process information according to applicable contractual and legal requirements.

11. Data Storage and Retention

We retain information only for as long as reasonably necessary to provide our services, fulfil contractual obligations, meet legal requirements, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on:

• Account status.
• Conversation history settings.
• Business customer requirements.
• Legal and regulatory obligations.
• Backup and security requirements.

Business customers are responsible for configuring appropriate retention settings for information processed on their behalf.

Specific deletion timelines and backup retention periods will be described in our applicable service agreements or documentation.

12. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Access controls.
• Authentication mechanisms.
• Secure communication protocols.
• Infrastructure monitoring.
• System backups.
• Security updates.
• Internal access restrictions.

However, no internet-based service can guarantee absolute security.

We encourage users to maintain strong passwords and protect their account credentials.

13. International Data Transfers

StreamBubble may use infrastructure and third-party service providers located in different countries.

As a result, personal information may be processed or stored outside the country where it was originally collected.

Where applicable, we take reasonable steps to ensure that international data transfers comply with relevant data protection requirements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• The right to request information about personal data processing.
• The right to access personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information where legally applicable.
• The right to withdraw consent where processing is based on consent.
• The right to raise privacy-related complaints.
• The right to nominate another person where provided by applicable law.

If you are communicating with a business using StreamBubble, please contact that business directly for requests relating to your conversation or customer information.

For information processed directly by StreamBubble, contact us using the details provided below.

15. Children's Privacy

StreamBubble is a business-oriented platform and is not designed to be used independently by children.

We do not knowingly seek to collect personal information directly from children in violation of applicable laws.

Businesses using StreamBubble are responsible for ensuring that their collection and processing of children's personal information complies with applicable legal requirements, including parental consent requirements where applicable.

16. Indian Data Protection Laws

StreamBubble aims to comply with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations.

Where applicable, we will process digital personal data in accordance with relevant requirements relating to:

• Lawful processing.
• Consent and permitted uses.
• Data security.
• Personal data breach handling.
• Data principal rights.
• Data retention and deletion.
• Grievance redressal.

The applicable rights and obligations depend on the nature of the processing and the legal roles of the parties involved.

17. Third-Party Websites

Our website or platform may contain links to external websites and services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the applicable privacy policies before sharing personal information with external services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, business practices, technology, or legal requirements.

Updated versions will be published on this page with a revised Last Updated date.

Where required, we will provide additional notice of significant changes.

19. Contact Us

For privacy-related questions, requests, or complaints, please contact us:

StreamBubble

Website: https://www.streambubble.com

We will review privacy-related requests and respond in accordance with applicable laws.